Return Policy

At Pacilenger, we strive to make your shopping experience as satisfying as possible. If for any reason you're not fully happy with your purchase, we offer a simple return process. You can return items within 7 days of receiving your order, as long as the item is unused, undamaged, and in its original packaging. To initiate a return, simply contact our customer service team with your order details. Once your return is authorized, please send the item back to the provided address. Upon receiving and inspecting the item, we’ll process your refund to the original payment method within 5-7 business days. Please note that customers are responsible for return shipping costs, unless the item is defective or we made an error. For exchanges, we ask that you follow the same process and place a new order for the item you'd like. If you receive a damaged or defective product, please contact us immediately with photos, and we will arrange a replacement or refund at no additional cost.